Understanding Conflict
“Conflict is a perceived divergence of interests, a belief that the parties’ current aspirations are incompatible. In other words, conflict is a belief that if one party gets what it wants the other (or others) will not be able to get what they want” (Pruitt & Kin, 2004).
Conflict is a normal and unavoidable part of life. Most of us think that conflict is always negative but sometimes it can be positive. Conflict is a struggle that results from a perceived belief that a person cannot achieve their needs because of another person’s needs. Escalation occurs when one or both parties adopt contentious tactics that are harsher than those previously used.
SOURCES OF CONFLICT
Conflict can be internal or external. They can be a result of a lack of resources information, or power. It can stem from a difference or lack of understanding about values. Relationships can be a source of conflict. Societal structure can also cause conflict.
Underlying Needs: Conflicts are also caused by human needs not being met. Regardless of where you are from or how you were raised, we all have the same basic human needs. Human needs are those requirements for survival and healthy physical, social, intellectual, and emotional development.
Conflict Handling Mode Diagram
Areas of Practice
LANDLORD/TENANT
ENVIRONMENTAL FAMILY DISPUTES
NEIGHBOR TO NEIGHBOR
Consumer arbitration
SMALL CLAIMS
CONSUMER / MERCHANT
DISCRIMINATION SCHOOL RELATED
BUSINESS STRATEGY
RACE-RELATED
ELDER CARE
EMPLOYMENT RELATED
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